Do you find some conversations really difficult and avoid them because conflict might result?
You might recognize yourself in one of these situations:
You might be a married mom who needs to have conversation with her husband about childcare or shared responsibilities. But, you keep postponing that conversation because you don’t want to deal with the conflict that might follow.
You might be like my friend Mary, who does her best to avoid conflict situations because she’s terrified of it. She usually agrees with everyone to keep the peace. She’s not feeling valued and her needs are never met. Often, she’s not even aware that she HAS needs, because she’s so used to putting everyone else first. She’s secretly feeling resentful and exhausted.
You might be in a role at work where you need to address difficult situations… You might realise that you NEED to address these issues, but you can’t bring yourself to do it. The idea of the disagreement and discomfort puts you right off.
Or maybe you know from previous experience that you just don’t think fast on your feet, and the other person does…. And it’s SO uncomfortable for you to stand there while the other person comes up with rapid-fire-answers, which leaves you completely stunned and searching for words. And you know that tonight, you’ll lie awake thinking of everything you SHOULD have said. You also know you can’t deal with the pounding heart, dry mouth and trembling voice. So, you just avoid the conversation.
In every one of the above situations, there are 2 main ingredients:
1. Not knowing HOW to have a difficult conversation skilfully
2. The emotional ‘stuff’ that gets in the way of having it in the first place
What’s the Solution?
- Learn simple steps to having a skilful difficult conversation and
- Learn a method to feel calm and resourceful, so you can think better
You can do this in our new workshop!
How to Have a Difficult Conversation with Courage
- Practical skills so that you can approach any difficult conversation (or potential conflict) with confidence and courage.
- What happens in your brain when you think of disagreement or conflict.
- A method to help you feel calm and collected before, during and after difficult conversations.
- How to minimize the emotional charge so you can THINK clearly.
- How to keep yourself safe during a challenging conversation
- The 3 basic components of dealing with conflict.
- How to be assertive without aggression.
- Simple steps to clarify your own thinking and be well prepared.
- To listen well and help the other person to hear you.
- How to feel curious instead of threatened.
- Step by step how to approach someone with respect, express your side fully, hear the other person’s side, and find a solution.
How does it work?
It’s an experiential workshop series in 3 interactive modules of 90 minutes each. Because the course is spread over 3 calls, you’ll have time to practice, integrate and build your skills one step at a time. This is a very effective way of learning.
Where we Meet:
We use a technology called Zoom to meet live online in a group. It’s similar to Skype, with better quality. You’ll receive an easy link to click as soon as you register and we’ll provide clear instructions.
Zoom uses video and audio so it’s exactly like we’re in a room together. This is a wonderful way of connecting since there’s no travel time or expense, no traffic jams, and you can attend from where ever you are. It also means we can offer you a recording for future reference.
It’s essential to use a computer or laptop – phones and tablets have challenges with video and then you will miss out on some of the exercises. To participate, you will need your speakers/headset, microphone and camera to all work.
Recordings are available for live participants 24 hours after the workshop. Please plan to participate live.
As a Bonus, you receive:
- Access to a private Facebook group where we’ll answer your questions between workshops.
- Valuable handouts.
- Recordings of all the workshops are available to those who attend live.
When we Meet: Date and Time
Tuesdays: 21 August 2018, 28 August 2018, 4 September 2018
4.45 pm UK, 5.45 pm SA, 11.45 Eastern, 10.45 am Central, 9.45 am Mountain, 8.45 am Pacific
No refunds are possible for this workshop. If you cannot attend live after you registered, please contact us. Of course, if for whatever reason we’re unable to host the workshop, you will receive a full refund.
“For good ideas and true innovation, you need human interaction, conflict, argument, debate.”
“Liesel and Alison make a great team sharing their knowledge on “How to have a difficult conversation” Alison shares her knowledge on communication while Liesel showed me how to keep my emotions calm. With all these skills in my bag, I was able to have a difficult conversation with a family member, that has been “The big elephant in the room” for the last 3 years. I was always fearful of what the outcome might be and how they might react, or perhaps they may be angry. I followed the steps that I learnt, wrote down the points, and WOW, it went so easy, with a great positive outcome. A big thank you to Liesel and Alison for empowering me to have the courage to “Have a difficult conversation” – Kim, Stress Management Consultant
“During the week I confronted something I’d been avoiding. Someone wanted to pursue a friendship while I didn’t. I found a way to say it that was straightforward and honest, without being hurtful. In fact I got an email back thanking me for my sensitivity. It was one of the reasons I wanted to do the workshop, to deal with this thing, so that was a great result. The method you used to calm the emotion works well in a group because everyone’s issue can be addressed and you do that well.” – Nina, Healer
“I have found that I am aware of what I say and do when I am in conversation since the workshop, to gauge whether or not I am going to allow an argument to develop and to stop the situation before it does become an argument/conflict” – Leo, Piping Designer
|Liesel Teversham helps introverts to build confidence. She shares with them how to find and use their most energizing strengths, clear out their blocks to confidence and live an authentic, rich life.||Alison Gitelson of CanBeeDone is a maximizer, growth enabler and an experienced facilitator. She helps people to create the conditions that allow them to do their best possible work, so that people and businesses are able to thrive.|
“The practice of assertiveness: being authentic in our dealings with others; treating our values and persons with decent respect in social contexts; refusing to fake the reality of who we are or what we esteem in order to avoid disapproval; the willingness to stand up for ourselves and our ideas in appropriate ways in appropriate contexts”.
Please use the form below to let us know you’d like to hear about the next Difficult Conversations Course, or any other questions.
“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.” – William James